1.1. Cooling-off
First-time subscribers may request a full refund within 14 days of the initial charge, provided the account has not published more than three listings or consumed boost credits in that period.
2.2. Renewals
Renewal charges are generally non-refundable. Where a renewal was charged within 7 days and the account has not used paid features in the new period, we will normally refund on request.
3.3. Service failure
Where a confirmed platform fault prevented you from using paid features for a continuous period exceeding 24 hours, we grant a prorated credit or refund on request.
4.4. No refund
Fees are not refundable where the account was terminated for breach of the Terms, where fraudulent activity is established, or where the refund request is made more than 90 days after payment.
5.5. How to request
Email support@emkay.world from your account email with the invoice reference. We respond within five business days. Approved refunds are returned by the Merchant of Record to the original payment method.
6.Governing law & jurisdiction
This policy and any dispute or claim arising out of or in connection with it are governed by the laws of the State of Qatar.
The courts of the State of Qatar have exclusive jurisdiction to settle any dispute or claim, without prejudice to any mandatory consumer rights available to you.
Where a provision is found unenforceable under Qatari law, it is severed and the remaining provisions continue in full force.
7.How to contact us
Legal & compliance enquiries: legal@emkay.world
Privacy and data-protection requests: privacy@emkay.world
Complaints, disputes and safety reports: support@emkay.world or the in-platform complaint form.
Postal enquiries may be sent to EMKAY Luxury Living, Doha, State of Qatar.