Legal Centre
Every EMKAY policy, versioned and dated. Search the full text of all 17 documents — including individual clauses — and jump straight to the section you need.
Registered seller / legal entity: EMKAY Luxury Living
Terms of Service
The master agreement governing access to and use of the EMKAY platform by all users in Qatar.
Intellectual Property & Takedown Policy
Ownership of platform content and how to report infringing material.
AI Features & Automated Decisions Policy
How EMKAY uses AI for listing enrichment, translation, duplicate detection and support, and your rights regarding automated decisions.
Accessibility Statement
EMKAY's commitment to an accessible experience and how to report a barrier.
Privacy Policy
How EMKAY collects, uses, shares, protects and retains personal data, and the rights available to you under Qatari data-protection law.
Cookie & Tracking Policy
The cookies and similar technologies EMKAY uses and how to control them.
Platform Security Policy
The security controls protecting EMKAY accounts and data, and how to report a vulnerability.
Listing Standards & Accuracy Policy
The accuracy, media, pricing and disclosure standards every property advertisement on EMKAY must meet.
Prohibited & Restricted Listings Policy
Property advertisements and content that may never be published on EMKAY.
Acceptable Use Policy
Conduct rules for everyone using EMKAY, and the consequences of breaching them.
Safety Centre & Fraud Prevention
How to view, enquire and transact safely, the fraud patterns to watch for, and how to report a concern.
Complaints & Dispute Resolution Policy
How to raise a complaint, our response timelines, escalation and appeal routes.
Agent, Agency & Developer Terms
Additional terms for professional accounts: verification, licensing, agency affiliation and conduct obligations.
Anti-Money-Laundering & Sanctions Policy
EMKAY's AML, counter-terrorist-financing and sanctions controls for professional accounts.
Subscription & Plan Terms
Plan allowances, trials, renewals, upgrades, downgrades and cancellation for EMKAY professional subscriptions.
Payment Policy
Accepted payment methods, currency, taxes, invoicing and chargebacks.
Refund & Cancellation Policy
When subscription fees are refundable and how to request a refund.